Putra, Reza Anugrah (2023) Pengaruh Pemberdayaan Karyawan dan Perbaikan Berkesinambungan dalam Meningkatkan Kinerja Operasional Pada PT Pos Indonesia (Cab. Kantor Pos Bekasi 17000). Sarjana (S1) thesis, Universitas Islam "45" Bekasi.
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Abstract
This study aims to determine the effect of implementing total quality
management which is presented in 2 basic pillars namely, employee empowerment
and continuous improvement on operational performance at the Bekasi 17000 Post
Office. The research sample used was 80 employees and the sample was taken using
a purposive sampling method. The data collection technique in this research is by
distributing questionnaires online using the Googleform platform. Then, the data
that has been collected will be processed using the SPSS 25 program.
The data analysis method uses multiple linear regression, classical
assumptions and hypothesis testing. Based on the results of data analysis, the
implementation of total quality management has proven to have a positive effect on
operational performance. The variables of employee empowerment and continuous
improvement in total quality management are proven to have a significant positive
effect on operational performance.
| Item Type: | Thesis (TA, Skripsi, Tesis, Disertasi) (Sarjana (S1)) |
|---|---|
| Contributors/Dosen Pembimbing,NIDN Dosen bisa diakses di LINK https://bit.ly/NIDNdosenunismabekasi: | Contribution Contributors / Dosen Pembimbing NIDN UNSPECIFIED HENDRAYANTI, ENDANG 0428017202 UNSPECIFIED PANGESTUTI, RINDA SIAGA 0428118904 |
| Keywords / Kata Kunci: | Kata kunci: Total Quality Management, Kinerja, Manajemen Operasi |
| Subjects: | Manajemen Operasional Manajemen Sumber Daya Manusia Sumber Daya Manusia |
| Faculty: | Fakultas Ekonomi > Manajemen S1 |
| Depositing User: | Mr. Reza Anugrah |
| Date Deposited: | 20 Feb 2023 09:29 |
| Last Modified: | 20 Feb 2023 09:29 |
| URI: | http://repository.umindonesia.ac.id/id/eprint/2332 |
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