Implementasi Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik Dalam Penanganan Perkara Perceraian di Pengadilan Agama Kota Bekasi

Nabila, Fara Putri (2026) Implementasi Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik Dalam Penanganan Perkara Perceraian di Pengadilan Agama Kota Bekasi. Sarjana (S1) thesis, Universitas Islam 45.

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Abstract

Public services in the legal sector are part of the fulfillment of citizens’ rights as
regulated in Law Number 25 of 2009 on Public Services. This study aims to analyze
the implementation of Law Number 25 of 2009 in handling divorce cases at the
Bekasi City Religious Court, identify the inhibiting factors, and examine the efforts
undertaken to overcome these obstacles. This research employs a qualitative
method with a descriptive approach. Data were collected through interviews,
observations, and documentation involving court officials and justice seekers. The
analysis is based on George C. Edward III’s policy implementation theory, which
includes communication, resources, disposition, and bureaucratic structure. The
findings indicate that the implementation of public services in handling divorce
cases at the Bekasi City Religious Court has not been optimal, as reflected in
service delays, irregularities in the queuing system, and limited facilities and
infrastructure. The main inhibiting factors include limited human resources and a
high volume of cases. Efforts to improve service quality include enhancing the
capacity of personnel, utilizing information technology, and improving service
facilities.
Keywords : Public Service, Policy Implementation, Divorce, Religious Court.

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