IKLIM KOMUNIKASI ORGANISASI DAN TURNOVER INTENTION PADA KARYAWAN PT. MANDOM INDONESIA TBK

MARCELINA, IIS INDAH (2024) IKLIM KOMUNIKASI ORGANISASI DAN TURNOVER INTENTION PADA KARYAWAN PT. MANDOM INDONESIA TBK. Sarjana (S1) thesis, Universitas Islam "45" Bekasi.

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Abstract

A good and positive organizational communication climate must be built in an
organizational environment in order to create a comfortable work environment. The
relationship between employees and superiors is a factor in support, decision
making, trust, confidence, and credibility, as well as high performance goals. Every
organization must have problems in it, as happened at PT Mandom Indonesia tbk,
there is a turnover rate that occurred as many as 183 employees from 2020-2024.
The company must be able to reduce the level of turnover intention, because a high
turnover rate will cause the company to lose competent employees. This research
aims to obtain in-depth information about the organizational communication
climate that occurs and the factors of employees' desire to leave PT Mandom
Indonesia tbk. This research uses a qualitative case study method with data
collection techniques, namely interviews, observation and documentation. The
results of this study explain that good communication between superiors and
subordinates contributes greatly to the creation of a positive communication
climate, namely in terms of the creation of Kaizen. Superiors who are able to
communicate clearly, provide feedback and listen to input from subordinates create
a more open and respectful work environment, but the level of turnover intention
that occurs is not only from the organizational communication climate factor, but
from the lack of voluntary career development.

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