Febrihani, Azyu Fahira (2023) Pengaruh Kualitas Pelayanan Aparatur Pajak Terhadap Kepuasan Pelayanan Wajib Pajak Kendaraan Pribadi. Sarjana (S1) thesis, Universitas Islam 45 Bekasi.
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Abstract
The influence of service quality from tax officials on service satisfaction of private vehicle taxpayers
Xii + 61 pages + 18 tables + 8 appendices
Keywords: Service Quality, Taxpayer Service Satisfaction, Private Vehicles
This research aims to determine the effect of service quality from tax officials on service satisfaction of private vehicle taxpayers. This type of research is explanatory research with a quantitative approach. For sampling, this research used purposive sampling. Primary data is the basis for this research. The analytical method used in the research is multiple linear regression with the help of SPSS version 25. The research results show that reliability, responsiveness, assurance have a positive effect on service satisfaction of private vehicle taxpayers and research shows that service quality with tangible and empathy variables does not affect mandatory service satisfaction tax.
| Item Type: | Thesis (TA, Skripsi, Tesis, Disertasi) (Sarjana (S1)) |
|---|---|
| Contributors/Dosen Pembimbing,NIDN Dosen bisa diakses di LINK https://bit.ly/NIDNdosenunismabekasi: | Contribution Contributors / Dosen Pembimbing NIDN UNSPECIFIED Chairunnisa, Nurlaila Maysaroh 0408068903 |
| Keywords / Kata Kunci: | Kualitas Pelayanan, Kepuasan Pelayanan Wajib Pajak, Kendaraan Pribadi |
| Subjects: | Perpajakan Public Relations Pajak Pelayanan |
| Faculty: | Fakultas Ekonomi > Akuntansi S1 |
| Depositing User: | Mr. Azyu Fahira Febrihani |
| Date Deposited: | 27 Nov 2023 07:03 |
| Last Modified: | 27 Nov 2023 07:03 |
| URI: | http://repository.umindonesia.ac.id/id/eprint/4350 |
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