Alhusaini, Nuhi Ananda Sani (2026) PENGARUH IMPLEMENTASI TOTAL QUALITY MANAJEMEN TERHADAP KINERJA OPERASIONAL PADA PT ANDALAN CARGO SERVICES BEKASI. Sarjana (S1) thesis, Universitas Muhammadiyah Indonesia.
![[thumbnail of PENDAHULUAN NUHI.pdf]](http://repository.umindonesia.ac.id/style/images/fileicons/text.png "PENDAHULUAN NUHI.pdf") |
Text
PENDAHULUAN NUHI.pdf Download (2MB) |
|
Text
BAB_1_Skripsi.pdf Download (274kB) |
|
Text
BAB_2_Skripsi.pdf Restricted to Repository staff only Download (451kB) | Request a copy |
|
Text
BAB_3_Skripsi.pdf Restricted to Repository staff only Download (318kB) | Request a copy |
|
Text
BAB_4_Skripsi.pdf Restricted to Repository staff only Download (635kB) | Request a copy |
|
Text
BAB_5_Skripsi.pdf Download (224kB) |
|
Text
Nuhi_Ananda_Sani_Alhusaini_Daftar_Pustaka.pdf Download (123kB) |
Abstract
This study aims to examine and analyze the implementation of Total Quality Management (TQM) and the state of operational performance, as well as to determine the impact of TQM implementation on operational performance at PT Andalan Cargo Services Bekasi. The study was motivated by the persistence of operational issues—such as delivery delays and suboptimal inter-departmental coordination—and the need to improve work process quality amidst increasingly fierce competition in the logistics industry. A quantitative approach utilizing a survey method was employed. The study population consisted of 45 employees at PT Andalan Cargo Services Bekasi; a census sampling technique was used, meaning the entire population served as respondents. Data collection involved questionnaires, observation, interviews, documentation, and a literature review. Data were analyzed using both descriptive and inferential statistics to determine the impact of TQM implementation on operational performance. The results indicate that TQM implementation at PT Andalan Cargo Services falls into the "good" category, based on indicators such as customer focus, leadership, employee involvement, teamwork, continuous improvement, and a process-based approach. The company's operational performance is also rated as "good," reflected in metrics such as cost efficiency, timeliness, handling quality, operational flexibility, work productivity, cycle speed (lead time), and safety and compliance. The findings demonstrate that the implementation of Total Quality Management (TQM) positively influences the improvement of operational performance at PT Andalan Cargo Services Bekasi; the better the application of TQM principles, the better the company's operational performance.
| Item Type: | Thesis (TA, Skripsi, Tesis, Disertasi) (Sarjana (S1)) |
|---|---|
| Contributors/Dosen Pembimbing,NIDN Dosen bisa diakses di LINK https://bit.ly/NIDNdosenunismabekasi: | Contribution Contributors / Dosen Pembimbing NIDN UNSPECIFIED Mulyanti, Kurniawati 0411046701 |
| Keywords / Kata Kunci: | Total Quality Management, Kinerja Operasional, Manajemen Kualitas, Industri Logistik, PT Andalan Cargo Services. |
| Subjects: | Manajemen Operasional Manajemen |
| Faculty: | Fakultas Ekonomi > Manajemen S1 |
| Depositing User: | Ms. Nuhi Ananda Sani |
| Date Deposited: | 18 Aug 2026 09:27 |
| Last Modified: | 18 Aug 2026 09:27 |
| URI: | http://repository.umindonesia.ac.id/id/eprint/10677 |
Actions (login required)
 |
View Item |