Frebiyan, Anisa (2026) PERAN KOMUNIKASI INTERPERSONAL ATASAN DAN BAWAHAN DALAM MENINGKATKAN PRODUKTIVITAS KERJA DI PERUSAHAAN X CIKARANG. Sarjana (S1) thesis, Universitas Muhammadiyah Indonesia.
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Abstract
This study aims to analyze the role of interpersonal communication between superiors and subordinates in improving employee productivity at Company X Cikarang. Interpersonal communication is seen as a strategic element in organizations because it not only serves as a means of conveying instructions, but also as a medium for building working relationships, trust, and employee motivation. Low work productivity is often influenced by communication barriers, such as miscommunication, one-way communication, and a lack of openness between superiors and subordinates. This study uses a qualitative approach with a descriptive qualitative research type. Data collection techniques were carried out through observation and in-depth interviews with one key informant (leader) and four employee informants with different statuses and lengths of service. Data analysis was conducted through data reduction, data presentation, and conclusion drawing stages, and its validity was tested using method triangulation. The results of the study indicate that effective interpersonal communication, characterized by openness, empathy, supportive attitudes, positive attitudes, and equality, plays an important role in improving task understanding, strengthening work relationships, and encouraging employee motivation. However, several communication barriers were still found, such as differences in perception, work pressure, and limited interaction time. This study concludes that the quality of interpersonal communication between superiors and subordinates has a significant contribution to increasing employee work productivity at Company X Cikarang.
Keywords: interpersonal communication, superiors and subordinates, work productivity, organization, qualitative research
| Item Type: | Thesis (TA, Skripsi, Tesis, Disertasi) (Sarjana (S1)) |
|---|---|
| Contributors/Dosen Pembimbing,NIDN Dosen bisa diakses di LINK https://bit.ly/NIDNdosenunismabekasi: | Contribution Contributors / Dosen Pembimbing NIDN UNSPECIFIED Samariansyah, Iwan 1118016901 |
| Keywords / Kata Kunci: | Kata kunci: komunikasi interpersonal, atasan dan bawahan, produktivitas kerja, organisasi, penelitian kualitatif |
| Subjects: | Public Relations Ilmu Komunikasi |
| Faculty: | Fakultas Komunikasi Sastra dan Bahasa > Ilmu Komunikasi S1 |
| Depositing User: | Ms. Anisa Frebiyan |
| Date Deposited: | 10 Nov 2026 06:23 |
| Last Modified: | 10 Nov 2026 06:23 |
| URI: | http://repository.umindonesia.ac.id/id/eprint/10925 |
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