IMPLEMENTASI KEBIJAKAN PELAYANAN PUBLIK BERDASARKAN PERATURAN WALI KOTA BEKASI NOMOR 23 TAHUN 2021 TENTANG SATUAN TUGAS PEMANTAUAN MONITORING ATAS PERUBAHAN PERATURAN WALI KΟΤΑ ΝΟΜOR 65 TAHUN 2017 TENTANG DETEKSI DINI PELAYANAN DASAR MASYARAKAT MELALUI PEMBENTUKAN SATUAN TUGAS PEMANTAUAN DAN MONITORING DI KELURAHAN HARAPAN JAYA KECAMATAN BEKASI UTARA KOTA BEKASI

Safei, Rizki Ahmad (2025) IMPLEMENTASI KEBIJAKAN PELAYANAN PUBLIK BERDASARKAN PERATURAN WALI KOTA BEKASI NOMOR 23 TAHUN 2021 TENTANG SATUAN TUGAS PEMANTAUAN MONITORING ATAS PERUBAHAN PERATURAN WALI KΟΤΑ ΝΟΜOR 65 TAHUN 2017 TENTANG DETEKSI DINI PELAYANAN DASAR MASYARAKAT MELALUI PEMBENTUKAN SATUAN TUGAS PEMANTAUAN DAN MONITORING DI KELURAHAN HARAPAN JAYA KECAMATAN BEKASI UTARA KOTA BEKASI. Sarjana (S1) thesis, Universitas Islam 45.

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Abstract

This research is entitled Implementation of Public Service Policy Based on Bekasi
Mayor Regulation Number 23 of 2021 Concerning Monitoring Task Force for Amendments
to Mayor Regulation Number 65 of 2017 Concerning Early Detection of Basic Public Services
Through the Establishment of Monitoring and Monitoring Task Force in Harapan Jaya Village,
North Bekasi District, Bekasi City. The research methodology used is Qualitative method.
Analysis and data collection techniques are studied through observation, documentation
studies, interviews. This research uses George C. Edward III's Theory (1980; quoted by
Tachjan, 2006:56-57) that policy implementation is influenced by four variables, namely:
Communication, Resources, Disposition, and Bureaucratic Structure. The results of the
study indicate that the Implementation of Public Service Policies Based on Bekasi
Mayor Regulation Number 23 of 2021 Concerning the Monitoring Task Force for
Amendments to Mayor Regulation Number 65 of 2017 Concerning Early Detection
of Basic Public Services Through the Establishment of a Monitoring and Monitoring
Task Force in Harapan Jaya Village, North Bekasi District, Bekasi City is as
follows: (a) Communication, not optimal due to the lack of public understanding
regarding the existence and function of pamor as an extension of the Village. (b)
Resources, in the resource aspect, there are limited infrastructure in the RW
secretariat. The absence of supporting devices such as computers means that the
administrative completion process cannot be carried out directly on the spot. (c)
Disposition, quite good in the implementation of monitoring and monitoring of
public services in Harapan Jaya Village has been carried out systematically,
directed, and in accordance with applicable technical instructions and Standard
Operating Procedures (SOPs). (d) Bureaucratic Structure. Quite good, weekly
evaluations are held every Friday to review activity results, resolve problems, and
improve service quality. In addition, the morning assembly every Thursday is a
means of providing direction and coaching for officers in the field. However,
several obstacles were encountered, including: (a) the Monitoring Task Force's
direct and consistent dissemination of Bekasi Mayoral Regulation Number 23 of
2021 to the public through neighborhood association (RT/RW) forums, information
boards, and the village's official social media channels, which was suboptimal. (b)
the availability of adequate supporting devices (internet, computers, applications,
and communication facilities) to support monitoring and supervision tasks was
suboptimal. The strategies implemented by Harapan Jaya Village, North Bekasi
District, Bekasi City, are: (a) strengthening active dissemination at the
neighborhood association (RT) and community association (RW) levels and
creating a WhatsApp group. (b) officers continue to strive to work quickly and
accurately, completing tasks within the specified timeframe.

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