Pengaruh Kepuasan Kerja, Budaya Organisasi dan Komitmen Organisasi terhadap Organizational Citizenship Behavior pada PT Bank Rakyat Indonesia Cabang Cikarang

Kusuma, Umar Wirahadi (2025) Pengaruh Kepuasan Kerja, Budaya Organisasi dan Komitmen Organisasi terhadap Organizational Citizenship Behavior pada PT Bank Rakyat Indonesia Cabang Cikarang. Sarjana (S1) thesis, Universitas Islam 45 Bekasi.

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Abstract

This study aims to determine whether there is an influence of job satisfaction, organizational culture
and organizational commitment on organizational citizenship behavior of employees of PT Bank
Rakyat Indonesia, Cikarang Branch. The subjects of this study were 50 employees working at Bank
Rakyat Indonesia, Cikarang Branch. This study uses quantitative methods to examine the influence of
job satisfaction, organizational culture, organizational commitment and organizational citizenship
behavior. The results of this study indicate that job satisfaction has a positive effect on organizational
citizenship behavior (b1 = 0.439. Sig = 0.000. t-count = 5.493), organizational culture has a significant
positive effect on organizational citizenship behavior (b2 = 0.357. Sig = 000.1. t-count = 3.439), but
organizational commitment has a significant negative effect on organizational citizenship. The
proposed model is suitable (F-count = 57.107. Sig = 0.000) where the organizational citizenship
behavior variable can be explained by job satisfaction, organizational culture and organizational
commitment by 77.5%. The rest is explained by other variables.

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