ANALISIS PELAYANAN PRIMA ADMINISTRASI AKADEMIK DALAM MENINGKATKAN KEPUASAAN PESERTA DIDIK DI SMK KARYA GUNA 1 BEKASI KOTA BEKASI

Muslim, Aziz (2023) ANALISIS PELAYANAN PRIMA ADMINISTRASI AKADEMIK DALAM MENINGKATKAN KEPUASAAN PESERTA DIDIK DI SMK KARYA GUNA 1 BEKASI KOTA BEKASI. Magister (S2) thesis, Universitas Islam "45" Bekasi.

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Abstract

ABSTRACT

Analysis of Academic Administration Excellent Service in Improving Student Satisfaction at SMK Karya Guna 1 Bekasi, Bekasi City

Aziz Muslim
Master of Islamic Education Management Unisma Bekasi

The research aims at the Concept of Excellent Academic Service at SMK Karya Guna 1 Bekasi, Bekasi City. Improving Excellent Academic Administration Services for Student Satisfaction at SMK Karya Guna 1 Bekasi, Bekasi City. Barriers and supporters to improve Academic Administration Excellent Service to Student Satisfaction at SMK Karya Guna 1 Bekasi, Bekasi City. This study uses a qualitative method with a phenomenological approach. Primary data comes from school principals, teachers and students. While secondary data is taken from documents that have anything to do with research. The instruments used in collecting data were the researchers themselves whose function was to determine and select informants as data sources, data analysis, interpreting data, and instruments in collecting data were observation, interviews, and documentation. The results of the study: 1) The concept of Academic Administration Services at SMK Karya Guna 1 Bekasi, Academic administration at SMK Karya Guna 1 Bekasi Bekasi City can be divided into several parts, namely: curriculum, learning program planning, teaching and learning activities, and learning evaluation. 2) Improving the quality of academic administration services at SMK Karya Guna 1 Bekasi, Bekasi City, is carried out by: a) Efforts to improve school facilities also make efforts to improve the quality of human resources. b) Holding seminars and training for teachers, administrative staff. c) SMK Karya Guna 1 Bekasi has also started recruiting special staff to be placed in the library, so they can stand by for student services. d) Adding a collection of books in the library. That way, student satisfaction can be fulfilled. 3). The limited facilities and infrastructure provided, and the lack of awareness of employees in service are obstacles in the service process, one of which is that they are often late in academic services. First, the implementation of excellent service guidelines is contained in the school's vision and mission. Second, the implementation of human resources in the form of coaching in the form of training. Third, the implementation of facilities and infrastructure to provide excellent service. Fourth, implementation of complaint handling.
Keywords: Analysis, Excellent Academic Service, Student Satisfaction

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