SUPERVISORY FUNCTION OF THE GOVERNMENT IN IMPROVING THE CAPABILITIES OF GOVERNMENTAL ORGANIZATIONS RESPONSIBLE FOR PUBLIC SERVICES

Fadhilah, Fadhilah (2023) SUPERVISORY FUNCTION OF THE GOVERNMENT IN IMPROVING THE CAPABILITIES OF GOVERNMENTAL ORGANIZATIONS RESPONSIBLE FOR PUBLIC SERVICES. Journal of Namibian Studies, 34. pp. 1-15. ISSN 2197-5523

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Abstract

In the reformation era, the growth of democracy in Indonesia has encouraged the Indonesian
government to enhance the quality of public services. This is particularly true ever since the
worldwide monetary crisis, which significantly affected the country. A public service
organization’s achievement of its goals, vision, and mission is influenced in part by the role of
the leader in performing their supervisory function. In this case, the government can serve as an
internal supervisor. In addition, the public and other related institutions can also play a
significant role as external supervisors. In Bekasi City, its Investment and One-Stop Service
Office (DPM-PTSP) is one of the leading public service institutions in West Java, and at the
national level (Bekasi City’s DPM-PTSP’s Strategic Plan, 2018). This status could not be
detached from the role of leaders within the organization in improving its capabilities. As a result,
the DPM-PTSP has become one of the top public service organizations in Indonesia. Several
enhancements have been made by Bekasi City’s DPM-PTSP to improve its capabilities. This is
one of the reasons why this research was conducted. This research is a case study on supervisory
function in improving organizational capabilities, examining the balance of relationship pattern
between Human resources - Organizational Structure - Activity Process at Bekasi City’s DPMPTSP.
The findings indicate that the organizational structure was still somewhat bureaucratic, so
the balance of relationship pattern among those three elements remained suboptimal. To improve
the capability of a public service organization, its organizational structure should be adjusted
through the evaluation of job design preparation involving the role of the leader who undertakes
their supervisory function.
Keywords: leader’s role, government supervisory function, organizational capability, public
service.

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