Smart City on Public Perception

Novita, Dila and Suryani, Elvira (2019) Smart City on Public Perception. IOP Conference Series: Earth and Environmental Science, 248 (1). 012081.

Text Novita_2019_IOP_Conf._Ser.__Earth_Environ._Sci._248_012081.pdf Download (1MB)

Abstract

Smart City is a concept of a government program to managing existing resources
effectively and efficiently to improve the quality of public life in urban areas. The success of a
government program cannot be separated into public understanding and impact on how the
community responds to the program. This paper aims to understand the extent of public
perception of Bekasi Smart City and to analyze Bekasi City government communication
program through Bekasi Smart City website. Interviewing was conducted to the Head of
Division of Public Information Management and content analysis was applied to
bekasismartcity.com using Webqual. The public already has an awareness of the importance of
implementing a smart city however, their knowledge is still very limited to all programs. The
communication program runs particularly from website still unable to answer the needs of
information and public communication, therefore the Bekasi City government needs to develop
an effective communication strategy

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